Your partner in Digital Transformation, IT Solutions & Services

One stop shop for all HR needs

Your business partner for all your BPO/Back-office needs

Core Business Units

HR SOLUTION & SERVICES

In today’s global recession, Outsourcing your HR functions and/or services is the answer.

Whether you are a small-sized or medium-sized organization that is looking for saving extra bucks and adding new functions to the business, outsourcing human resource services can turn out to be highly advantageous.

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IT CONSULTING & SOLUTIONS

We turn business challenges faced by our clients into opportunities by providing cost-effective yet scalable IT solutions.

With over twenty (20) years of IT experience, CATCOS offers IT consulting, systems integration, customized and bespoke software/applications development, IT support services and much more.

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BUSINESS PROCESS OUTSOURCING

CATCOS is a premier business process outsourcing (BPO) and back office support services provider company.

CATCOS offer cost effective back office operation solutions to the client’s worldwide.

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Available solutions

Who are We

About us:

CANADA Technology Consulting & Outsourcing Services (CATCOS)

From its humble beginning in CANADA, in the year 2000 as a Call Center Consulting and Training Company, CATCOS has evolved and nurtured success over the past years. CATCOS’ transition to an IT solutions, Services and Outsourcing company began in 2002. Over the years, in addition to providing consultancy services to many organizations it also developed (in-house) multiple IT solutions focusing on digital transformation of customer experience which can be measured and managed. Some of the main available solutions are CRM, Cloud based Contact Center, Complaints Management system, Survey & Feedback Management system, and Telehealth-Home Healthcare Management.

CATCOS has three separate business units each with a specialized function: A. IT Consulting & Solutions, B. HR Services & Solutions and C. BPO

We have a team of experts with over 20 years of experience working in the international market. Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Digital Transformation, IT solution development, Customized and Bespoke software/applications development, Business Process Outsourcing, Contact Center establishment & management, Call Center Services, HR recruitment/management and Staff augmentation, Training and development and much more.

Our core expertise is in solving Business and Social Challenges, using Technology.

Mission

Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.

We adhere to the best ethical and moral practices in all aspects of our operations and services.

Goal

Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.

1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!

Methodology

CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.

Promise

CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.

Quality Policy

Success Stories

BPO/Human Resource Projects

U
UNICEF

Human Resource and Financial Management Services


S

State Bank of Pakistan

Human Resource Professional and General Support Services


K

The Kaizen Company (USA)

Human Resource and Financial Management Services


U

United States Agency for International Development (USAID)

Human Resource Recruitment Management Services


C

CISCO

Human Resource and Financial Management Services


S

Security and Exchange Commission of Pakistan (SECP)

Human Resource Recruitment Management Services


B

Banking Service Corporation of Pakistan

Human Resource Management Services


K

Karachi Police

Training, Call Center Mgt. and HR services

P

Pakistan Civil Aviation Authority (PCAA)

Passenger Facilitation Services


U

Ufone

Training and Call Center Services


P

Pakistan Telecommunication Company Limited

Training and Call Center Services


P

Pakistan Security Printing Corporation

Human Resource Services


N

National Security Printing Company

Prequalified Human Resource Third Party Contractor


S

SNGPL

Prequalified Headhunting Firm


S

SSGC LPG

Prequalified Human Resource Third Party Contractor For Providing /Managing Manpower


Success Stories

IT Projects

N
Supply, Installation, Testing and Commissioning of Multi-Tenant Cloud Based Contact Center Solution for NTC

B
Development of Hospital Management System

F
Citizen Feedback Monitoring Program (Feedback & Complaint Management System)

S
Center for Survey Research Solution- Development, Supply, Installation, Integration and Maintenance Support

S
Deployment Of Services Desk

S
VOIP System for call center solution at SRB

M
Complaint Management System
Amongst many other initiatives to meet these objectives, a call center—Ilm Center—to gather from Pakistanis, their complaints, feedback and suggestions related to education sector was outsourced to us. Besides provision and setup of basic call center requirements the Scope of work also includes the following:

A
Development, Supply, Installation, Integration,Maintenance and Call Center Services

A
Call Management System

N
Established TB Control Program Helpline

A
Developed a Field service Mobile application

F
EZ Automation (e-Notes & e-Summary sheets)


U
Establishment of call center (Call management system)

S
Deployment of call center solution with order taking and complaint management system

P
Deployment Of Call Center

K
Call Management System

D
Development of Customer Relationship Management software

M
Call Management System

Our Clients

Contact us

Karachi Office:
Suite# 308, IT Park (3rd Floor), Tariq Center, Tariq Road, Karachi.
Phone: +92 (213)454-9291
+92 (213)454-9292
Email: marketing@catcos.com

Liason Office: (Islamabad)
Office# 1, 3rd Floor, Plaza 59, Spring North Commercial, Bahria Town, Phase 7, Rawalpindi.
Email: marketing@catcos.com

USA Office
Office# 3030, North Rocky Point Drive STE 150, Tampa, FL, 33607.
Email: marketing@catcos.com

KSA Office
Office# 6 -Al Nada Corner Othman Bin Affan Street, Riyadh 61443.
Email: marketing@catcos.com

Thank you for contacting us. We will be in touch with you very soon !