With over twenty (20) years of IT experience, CATCOS offers IT consulting, systems integration, customized and bespoke software/applications development, IT support services and much more. Please call us for any IT related challenges that you may be facing.
Powered by over 20 years in IT experience, CATCOS’ team is ready to analyze the idea/need with a holistic approach and transform them into a viable IT solution .
Bespoke software – sometimes called custom software or tailored software – is a software solution created for our clients. Much like a bespoke suit, our software solutions are made and tailored entirely to our client’s exact specifications and business requirements.
As technology advances and users evolve, bespoke software is being seen as a necessity in order to meet the complex demands of businesses and users. Unlike off-the-shelf products, our solutions are developed to fit into our clients’ current ways of working, so they don’t change how they work in order to employ the system.
As the solution is tailored to our client’s individual business, the solution can be easily integrated with other software and can be updated and expanded in the future.
Bespoke software is the alternative to commercial software or “off the shelf” software
Builds Bespoke solutions from scratch, ensuring seamless integration with existing environments and systems. We extend this offering to startup products and large-scale business process automation alike.
We offer redesign, integration, migration to newer platforms for outdated and legacy systems in need of an overhaul
The continuous efforts and ability to offer high-quality ERP and CRM Development for our clients that have put us at the cutting edge of Excellence. Available solutions are
Html 5 , Css 3 , Psd to Html , Sass and Compass , JQuery Customizations , Progressive Web App , React js , Vue.js , Angular js
IOS – Swiftui , Android – Java , React Native (ANDROID/IOS)
Object Oriented Modeling , Javascript Es6 Es7 , Core Php , Nodejs , C# , Android – Java , Ruby On Rails , Python , Swift Ui
Laravel (Php Framework) , Lumen (Php Framework) , Codeigniter (Php Framework) , Yii (Php Framework) , Asp.Net Mvc – C# , Asp.Net Core – C# , Asp.Net – Webform – C# , Winform – C#
PostgreSQL , Redis , Varnish , Memcache , Firebase , Couchdb , Mongodb , Sql , My Sql , sqlite , dynamodb
Magento , Opencart , Wordpress Theme / Plugin Development , Shopiy , Joomla Customizations
Git , Git Repositories and Svn , Gpp , Server Management (Ubuntu) , Vagrant , Unit and Functional Testing , Azure Devops , Aws (Lambda Function, Ec2, S3, Etc)
Jwt Passport , Micro Services , Rest Api , Soap Api , Json
Web Scrapping (Python) , Jira Agile Methodology , Facebook Applications
Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.
Understanding client’s requirements enable us to either develop a bespoke application or system for them
or customize and integrate an existing (off-the-shelf) system. Regardless of the approach, we remain a
trusted partner for our Clients even after the end of protect.
Whether it's for Technical Matrices, Vendors, Call center roadmap, or one of our other many offerings, our frameworks help our clients effectively and efficiently achieve the desired project goals.
With over 20 years in CRM consulting and development services, We help B2B and B2C enterprises build lasting relationships with their clients, support sales management and drive sales teams’ engagement and productivity. In particular, we help our clients choose from a number of already developed CRM solutions that can be easily customized to meet our clients need.
We have work with a different Organizations, each having unique needs and different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.
Our Managed IT services can help clients reduce overall IT expense by focusing on proactive IT management over unpredictable break-fix strategies.
CATCOS offers 24/7 support capabilities for:
CATCOS provides complete solutions in the set-up of Domestic and International Call centers. We believe that in the call center industry one size does not fit all. Therefore, we provide the best solutions (Hardware, Software) and total infrastructure design and set up to cater towards our client's specific need.
CANADA Technology Consulting & Outsourcing Services (CATCOS)
From its humble beginning in CANADA, in the year 2000 as a Call Center Consulting and Training Company, CATCOS has evolved and nurtured success over the past years. CATCOS’ transition to an IT solutions, Services and Outsourcing company began in 2002. Over the years, in addition to providing consultancy services to many organizations it also developed (in-house) multiple IT solutions focusing on digital transformation of customer experience which can be measured and managed. Some of the main available solutions are CRM, Cloud based Contact Center, Complaints Management system, Survey & Feedback Management system, and Telehealth-Home Healthcare Management.
CATCOS has three separate business units each with a specialized function: A. IT Consulting & Solutions, B. HR Services & Solutions and C. BPO
We have a team of experts with over 20 years of experience working in the international market. Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Digital Transformation, IT solution development, Customized and Bespoke software/applications development, Business Process Outsourcing, Contact Center establishment & management, Call Center Services, HR recruitment/management and Staff augmentation, Training and development and much more.
Our core expertise is in solving Business and Social Challenges, using Technology.
Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.
We adhere to the best ethical and moral practices in all aspects of our operations and services.
Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.
1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!
CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.
CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.
Human Resource and Financial Management Services
Human Resource Professional and General Support Services
Human Resource and Financial Management Services
Human Resource Recruitment Management Services
Human Resource and Financial Management Services
Human Resource Recruitment Management Services
Human Resource Management Services
Training, Call Center Mgt. and HR services
Passenger Facilitation Services
Training and Call Center Services
Training and Call Center Services
Human Resource Services
Prequalified Human Resource Third Party Contractor
Prequalified Headhunting Firm
Prequalified Human Resource Third Party Contractor For Providing /Managing Manpower
Supply, Installation, Testing and Commissioning of Multi-Tenant Cloud Based Contact Center Solution for NTC (private cloud) and its customers like: Prime Minister's Performance Delivery Unit - PMDU (Pakistan Citizen Portal), Provincial Disaster Management Authority (PDMA) Baluchistan, Benazir Income Support Program (BISP), Central Directorate of National Savings (CDNS) and Ministry of Human Rights (1099).
The solution has the Omni Channel interface capabilities to interact with the social Media platforms and can be integrated with various messaging/chat apps through API.
The integrated solution has two main components: IP based Call Control unit (IPCCU) and Customer Relationship Management (CRM).
The primary features of the offered solution include: Complaint Management, Ticket/Case Management, Ticket/Case Feedback Management, Activity Management, Incident Management, Appointment Management, File Management, Comprehensive Reporting Module and more, The solution also supports Geo Encoding and Fencing capabilities.
Development of Hospital Management System including: Patient Management Module, Radiology Management Module, Inventory Management Module and Maintenance Management Module for the Dental Hospital.
To establish a platform, which allows communication with citizens ICT by using call center infrastructure, which are primarily being used for soliciting feedback and complaints on government services. As a result, it is required to provide continuous operational and maintenance services of all the setup and allocated agents and seats, in accordance with the tasks highlighted below;
Developing, supplying and implementing relevant solution components such as start to end database management system, server and client end software, related hardware (excluding desktops), connectivity and set up the survey call center. Also be responsible for the maintenance and further customization of software as and when required. We have established Centre for Survey Research for SBP at its premises on turnkey basis; the facility is being utilized for carrying out telephone, mobile-phone, web-based and e-mail surveys all over Pakistan. In its outlook, infrastructure of this facility with some additional feature like sampling and population frame management, customized output reports, database to capture all information regarding sampling, questionnaire and results. This complete infrastructure (including hardware, software, connectivity & other utilities) and related facilities were established in SBP‟s premises.
web based complaint management system with multi -level escalation level, live monitoring wall boards, alert, comprehensive reporting system, integration of multiple data sources, its analysis, and Maintenance Support. Securities and Exchange Commission of Pakistan were intended to build an in-house Service Desk for handling of complaints and enquiries at its Head Office at NIC Building, 63-Jinnah Avenue Islamabad. As part of the assignment CATCOS was responsible to automate the process of handling complaints and enquiries through a web based portal. Training of staff were also included in the scope of work. The broad scope of the services considered for deployment of the service for the SECP is as follows:
Deployment of Call center solution with call management features, complaint management ,provision of hardware, integration of solution with SRB system, support & maintenance.
Zara Sochiyay ILM Center - Complaint Management System, feedback, suggestions, with alert and comprehensive reporting system, etc. We have setup a call center and have successfully run a public advocacy campaign under the title of “Zara Sochiye” to promote the importance of education in Pakistan through a Call Center “ILM CENTER” by Mir Khalil-ur-Rahman Foundation—with GEO TV Network and Jang Group as its media partner for two years. The objectives were:
CATCOS has established a 100 seat state-of-the-art call center for the ARY group.
We also ran several outsourced Call Center Campaigns for ARY which included Online shopping, Order Management and Complaints Handling.
Our EZ Call Manager (Call Center Solution) used in this project, displays customer’s complete information with past records related to orders,
complaints and more. Our system can help maintain the upward revenue stream by increasing sales, and lowering dissatisfied customers by timely addressing their complaints.
CATCOS had also provided to Abbott a Nutrition Advisory Services (Call Management System) - Tele counseling, follow up reminder, product inquiry, dashboard, comprehensive reporting system, etc. We have setup a Nutrition Advisory System for Abbott nutrition which had been running through call center from 2008 till 2018. The project scope includes educating people and raising awareness about the importance of nutrition in human life. The scope of work also included, gathering of data by Abbott from different sources and activities and use that data for advisory services through call center, record keeping, analysis, relationship building, selling products, etc.
Established a call center, on-site (private cloud) of TB Helpline at the premises of Ministry of National Health Services. The solution included IP based Call Control Unit (IPCCU), integrated Customer Relationship Management software, short code services, reports management, human resource provision & management and other allied services for Health Practitioners Registration, Notification of TB Patient and provision of Help Line facility to TB Patients
Developed a Field service Mobile application for Abbott Diagnostics including integration with the existing IP based Call Control Unit (IPCCU) and CRM. The Application manages and monitors the Field Engineers/Technical Services Specialists’ (TSS’s) performance, availability and effectiveness. The Mobile application includes multi-levels authorization and validation modules. It also has an effective module to order spare parts.
System facilitates end government agencies during their daily Life cycle including authoring, editing, routing, approval, etc.
Scope of Work: United Nation Office on Drugs and Crimes (UNODC) is implementing a country program with the government of Pakistan to help the country in achieving international commitments to drug control and crime prevention. Under its country program we have been awarded a contract to establish a call center. The call center has been providing a counseling services to drug adducted persons in Pakistan. Our responsibilities in scope of work are as follows; Call center setup with provision of hardware, CRM, IVR system, reporting system, call recordings with maintenance and support.
Establishment of blended call center solution with Order taking and complaint management system and comprehensive reporting system. Solution includes multiple escalation process, supervisor interface, complaint tracking and reporting system.
Deployment of call center solution with order taking and complaint management system.
System Setup 24 X 7 state of art call center to take and managed calls mainly related to complaints and automated escalation to problem resolution department of K-electric. The scope of work were also included technical and supervisory support, data management, call recordings, provision of call center agents on third party contract and their training.
Development of Customer Relationship Management software for helpline of Dow University of Health Sciences with consultancy and advisory services for contact center establishments.
Call centre services for HSBC customers after its acquisition by Meezan Bank Limited.