Our comprehensive back office services are:
Under our start-up Eco-system we provide affordable Co-working space & support with the following facilities:
We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information we design a project plan and recommend the best possible solutions.
Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team, with decades of experience and can easily find and develop the best possible solutions for our clients.
For IT challenges: We either develop the software solution in-house, or suggest from one of our available solutions, or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.
Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call Center establishment & Call Center Operation management, HR Development and HR Management, Training and development, Systems Analysis, Project Management, Software development and much more.
Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.
We adhere to the best ethical and moral practices in all aspects of our operations and services.
Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.
1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!
CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.
CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.
Human Resource and Financial Management Services
Human Resource Professional and General Support Services
Human Resource and Financial Management Services
Human Resource Recruitment Management Services
Human Resource and Financial Management Services
Human Resource Recruitment Management Services
Human Resource Management Services
Manpower Outsourcing Services
Passenger Facilitation Services
Human Resource Outsourced Management Services
Human Resource Agreement for Services
Human Resource Services
Prequalified Human Resource Third Party Contractor
Prequalified Headhunting Firm
Prequalified Human Resource Third Party Contractor For Providing /Managing Manpower
To establish a platform, which allows communication with citizens ICT by using call center infrastructure, which are primarily being used for soliciting feedback and complaints on government services. As a result, it is required to provide continuous operational and maintenance services of all the setup and allocated agents and seats, in accordance with the tasks highlighted below;
Developing, supplying and implementing relevant solution components such as start to end database management system, server and client end software, related hardware (excluding desktops), connectivity and set up the survey call center. Also be responsible for the maintenance and further customization of software as and when required. We have established Centre for Survey Research for SBP at its premises on turnkey basis; the facility is being utilized for carrying out telephone, mobile-phone, web-based and e-mail surveys all over Pakistan. In its outlook, infrastructure of this facility with some additional feature like sampling and population frame management, customized output reports, database to capture all information regarding sampling, questionnaire and results. This complete infrastructure (including hardware, software, connectivity & other utilities) and related facilities were established in SBP‟s premises.
web based complaint management system with multi -level escalation level, live monitoring wall boards, alert, comprehensive reporting system, integration of multiple data sources, its analysis, and Maintenance Support. Securities and Exchange Commission of Pakistan were intended to build an in-house Service Desk for handling of complaints and enquiries at its Head Office at NIC Building, 63-Jinnah Avenue Islamabad. As part of the assignment CATCOS was responsible to automate the process of handling complaints and enquiries through a web based portal. Training of staff were also included in the scope of work. The broad scope of the services considered for deployment of the service for the SECP is as follows:
Deployment of Call center solution with call management features, complaint management ,provision of hardware, integration of solution with SRB system, support & maintenance.
System facilitates end government agencies during their daily Life cycle including authoring, editing, routing, approval, etc.
Scope of Work: United Nation Office on Drugs and Crimes (UNODC) is implementing a country program with the government of Pakistan to help the country in achieving international commitments to drug control and crime prevention. Under its country program we have been awarded a contract to establish a call center. The call center has been providing a counseling services to drug adducted persons in Pakistan. Our responsibilities in scope of work are as follows; Call center setup with provision of hardware, CRM, IVR system, reporting system, call recordings with maintenance and support.
Establishment of blended call center solution with Order taking and complaint management system and comprehensive reporting system. Solution includes multiple escalation process, supervisor interface, complaint tracking and reporting system.
Deployment of call center solution with order taking and complaint management system.
