We turn challenges into opportunities, using Technology

IT Consulting & Solutions

We turn business challenges faced by our clients into opportunities by providing cost-effective yet scalable IT solutions.

With over twenty (20) years of IT experience, CATCOS offers IT consulting, systems integration, customized and bespoke software/applications development, IT support services and much more.

Please call us for any IT related challenges that you may be facing.

General IT Consulting

Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Understanding client’s requirements enable us to either develop a bespoke application or system for them or customize and integrate an existing (off-the-shelf) system. Regardless of the approach, we remain a trusted partner for our Clients even after the end of protect.

Whether it's for Technical Matrices, Vendors, Call center roadmap, or one of our other many offerings, our frameworks help our clients effectively and efficiently achieve the desired project goals.

System integration

Modern business environment generates the need to use different IT solutions for different purposes to ensure effective work of an enterprise. Whether you are planning to add new functionality to your existing IT solutions or implement new software, system integration is a vital point to consider.

With an integrated system made of synchronized components, you get an opportunity to increase business efficiency and reduce maintenance costs. Our consultants are ready to help you find a quick and less painful way to system integration, identify milestones and mitigate risks.

We don’t stop at fixing current state of affairs; we look into the future and stand with our clients thus leaving space for flexibility

CRM

With over 20 years in CRM consulting and development services, We help B2B and B2C enterprises build lasting relationships with their clients, support sales management and drive sales teams’ engagement and productivity. In particular, we help our clients choose from a number of already developed CRM solutions that can be easily customized to meet our clients need.

Custom/bespoke software/applications development

Powered by over 20 years in IT experience, CATCOS’ teams of BA’s, QA’s, designers, engineers and other experts are ready to analyze the idea with a holistic approach and make your dream come true. We draft a software requirements specification, advise clients on the development approach and kick start the project adhering to time and budget limits. Once the project is successfully delivered, we sign a SLA to provide support with customization and maintenance options.

IT Support services

We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

Our technicians assist your users via phone, remote session, or office visits. Access quality tech support quickly.

Call Center Consulting

CATCOS provides complete solutions in the set-up of Domestic and International Call centers. We believe that in the call center industry one size does not fit all. Therefore, we provide the best solutions (Hardware, Software) and total infrastructure design and set up to cater towards our client's specific need.

Who are We

Our Team

We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information we design a project plan and recommend the best possible solutions.

Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team, with decades of experience and can easily find and develop the best possible solutions for our clients.

For IT challenges: We either develop the software solution in-house, or suggest from one of our available solutions, or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.

Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call Center establishment & Call Center Operation management, HR Development and HR Management, Training and development, Systems Analysis, Project Management, Software development and much more.

Mission

Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.

We adhere to the best ethical and moral practices in all aspects of our operations and services.

Goal

Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.

1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!

Methodology

CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.

Promise

CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.

Success Stories

HR Projects

HR Consultancy, Services and Recruitment Solutions: We have been providing services pertaining to developing specific HR policies, Business Process Re-engineering, Gap analysis report to improve the overall performance of the organization. We have also provided multiple HR Services and Solutions to different organizations throughout Pakistan.

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Call Center Setups

Ability to use standard Telco (T1/E1) lines and VOIP (SIP/IAX) trunks.Supports Customers across Multiple Communication channels like PSTN/ISDN, Cell Phone, IVR, Chat, Web submission, Emails, Messaging systems, Fax and other Social medias


Our Clients

Contact us

Call: (021)-34549291-92
Monday-Saturday (10am-6pm)

Email: marketing@catcos.com
Web: www.catcos.com

Head Office: (Karachi)
Suite# 308, IT Park (3rd Floor), Tariq Center, Tariq Road, Karachi.

Thank you for contacting us. We will be in touch with you very soon !