CATCOS offer cost effective back office operation solutions to the client’s worldwide.
Our comprehensive back office services are:
We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information we design a project plan and recommend the best possible solutions.
Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team, with decades of experience and can easily find and develop the best possible solutions for our clients.
For IT challenges: We either develop the software solution in-house, or suggest from one of our available solutions, or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.
Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call Center establishment & Call Center Operation management, HR Development and HR Management, Training and development, Systems Analysis, Project Management, Software development and much more.
Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.
We adhere to the best ethical and moral practices in all aspects of our operations and services.
Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.
1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!
CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.
CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.
HR Consultancy, Services and Recruitment Solutions: We have been providing services pertaining to developing specific HR policies, Business Process Re-engineering, Gap analysis report to improve the overall performance of the organization. We have also provided multiple HR Services and Solutions to different organizations throughout Pakistan.
Ability to use standard Telco (T1/E1) lines and VOIP (SIP/IAX) trunks.Supports Customers across Multiple Communication channels like PSTN/ISDN, Cell Phone, IVR, Chat, Web submission, Emails, Messaging systems, Fax and other Social medias