CRMs store all customer data in a single database. This helps businesses avoid customer data errors. CRM integrates all the primary business activities thus making every day business processes much more efficient. This means that Customer Relation Management Systems maximize the value of a company's existing customer base. This system enables employees in every department to see and know the customer's complete history which allows them to analyze customer activity and can help generate more revenue.
Call Center Suite:
1.  Inbound & Outbound (Blended) Campaign Management options
2.  Easy User Interface, One Window Solution , Yet Fully Customizable
3.  Scheduled Callbacks / Appointments / Reminder/Surveys
4.  Smart IVR, with Skill based routing and Intelligent Call distributions
5.  Three-Way calling within the agent application
6.  Integrated call recording and retrieval system.
7.  Multi Level Escalation Process (Manager/Administration, Supervisor, Agent)
8.  Ability to use standard Telco(T1/E1) lines and VOIP (SIP/IAX) trunks
9.  Interacts with Social Media, Web-chat, email and messaging system
Features:
1.  ACD (Automatic Call Distributor)
2.  IVR (Interactive Voice Response)
3.  CTI (Computer Telephony Integration)
4.  DVR (Digital Voice Recorder)
5.  CRM (Customer Relationship Management) Solution
6.  PD (Predictive Dialer)
7.  Impromptu Reporting
8.  and much more

Our EZ Automation is an office automation system that helps in optimizing or automating existing office procedures. It utilizes hardware, software, processes to facilitate effective and efficient communication. The Solution enables end to end automation of key inter and intra departmental processes for Government enterprises (Ministries, Agencies, Divisions and Departments) improving collaboration and information management.
EZ Automation system is an information system involving the creation, collection, storage and transmission of office information. It covers all the tasks from the storage of raw data and/or files, electronic transfer of records and to end-to-end processes management.

EZ Automation: Salient features:
•  Create efficient workflow processes that manage the entire life cycle of a document.
•  Easy scanning and tracking of documents and files.
•  Approval of note sheet, summary sheet and other documents on the go as the system can be accessed using a secured connection and/or web services through internet.
•  Improve the speed at which document intensive processes are conducted.
•  Minimize document loss and information leakage.
•  Organize information and documents with easy access to stored data and its management.
•  Improve operational efficiency, effectiveness and customer service levels.
•  Remove bottle necks.

EZ CMS is a state-of-the-art, complaint management system with the backend workflow, complete escalation of unresolved tickets, knowledge base, all in one package. Our state-of-the art system allows organizations to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data.
EZ CMS can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.

EZ HDMS is a state-of-the-art CRM for managing trouble tickets, giving each ticket a unique id. It captures details like customer history, provides possible solutions, and recommends pre-assigned solution codes, delivery turn-around-time (TAT) to each ticket. It also provides support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
EZHDMS interacts with the Text messaging system and corporate email servers in order to send regular updates to the customers with status updates and a “Thank you” note.
EZ HDMS maintains desirable service levels and provides support to customers from anywhere, at any time, regardless of the channel via which the customers are reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ HDMS may also be integrated with client’s existing systems for easy access of data.
EZ HDMS can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/standalone system.
because the solution is entirely Web-based, EZ HDMS helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products,brands,includes multi-languages and multi-time zone capabilities.
For details please visit www.myezcm.com

EZ OMS, Order Management System is the CRM specifically designed for the customers processing their orders regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ OMS may also be integrated with client’s existing systems for easy access of data.
Orders can be received and placed at a centralized location; the same then is routed to its assigned distributor/service provider/Kitchen for speedy delivery. The company can manage orders, shipping and update tracking information on all sales channels seamlessly and add your order shipments to each listing and notify your marketplace. A SMS support/system can also be integrated to escalate the orders to the delivery staff.
EZ OMS is specifically geared towards brands wanting to penetrate the global marketplace, without wanting the expenditures associated with having a physical location outside of their home base. It is breaking down international barriers with our turn-key state-of-the art solution.
SERVICES INCLUDE:
•  Leverage order system of record for driving increased sales,improved margins through flexible sales and execution management.
•  Efficiently route orders to vendors, distribution centers, stores and order fulfillment partners to minimize delivery time and maximize order profitability.
•  Predict potential customer service issues and delivery problems.
•  Reduce back-orders and meet customer demand by automating substitutions for similar products based on business rules.
•  Determine the optimal fulfillment plan based on configurable business rules.
For details please visit www.myezcm.com

EZ SURVEY can help generate analytics that can provide customer segmentation groupings for example, dividing customers into the most and likely to repurchase a product, profitability analysis (which customers lead to the most profit over time);
personalization (the ability to market to individual customer based on the data collected about them); what-if scenarios (how likely is a customer or customer category that bought one product to buy a similar one); and predictive modeling (for example, comparing various product development plans in terms of likely future success given the customer knowledge base.
EZ SURVEY has three separate, yet fully integrated modules: CRM, Call Center and a Sample generation module. Together it allows clients to create their own questionnaires i.e. custom surveys (as per requirements) which integrate with the call center solution. Once, integrated with the call center module it has an option to dial a number without the assistance of a staff (auto dial option is available). Moreover, it supports multi-lingual environment. The system is flexible enough to allow different types of surveys like, door-to door, email, Web, SMS and phone based.
EZ SURVEY also provides a sample generation module. Different types of sampling patterns like Random Sampling, Stratified random sampling and non-random sampling strategies can be developed to extract the required “sample” so that the data collected will be normal, non-biased to conduct the statistical tests.
Why EZ SURVEY?
Whether you’re dealing with market research or employee satisfaction surveys, the objective is to be able to perform analytics. The entire process, from questionnaire creation to response management becomes more complex when dealing with multiple languages and target cultures. In order to obtain the most accurate results, we recognize the need to generate a survey that reads as if it was originally written in the target language. Ease-of-use as well as culturally appropriate content and phrasing is paramount in achieving an authentic survey, which is why we localize each survey to fit the needs of the audience.
One of the most important benefits of using EZ SURVEY is that it can lead to better and more productive customer relations in terms of sales and service.
Salient Features:
•  Data Collection: By leveraging our extensive technology resources, EZ SURVEY can create online multilingual surveys to fit your exact requirements. The system will be tailor-made, enabling the most efficient data collection from consumers, employees, or external contacts where needed. In addition, data can be gathered in person via a face-to-face interview as well as over the phone. Interviews can be recorded for archiving and transcribed upon request.
•  Extensive Reporting of Results: All survey results can be reported with exceptional turnaround times. Presentation can be customized and reported on a quantitative or qualitative basis. At the outset of a project we will be happy to consult with you to understand your exact requirements and create bespoke presentation templates ahead of time that allow for the quickest, most transparent reporting of data. EZ SURVEY’s reporting module empowers clients to take action on responses from any global market with minimal delays, bringing you significantly closer to your clients, consumers, or employees faster than you’d imagine. It has the ability to provide analysis in the form of Graphical survey results and to generate trend analysis.
•  Dashboard: The real-time dashboard system allows you to visualize the current position of the surveys/calls as well as the overall condition. Even the number of people conducting surveys can be monitored using the dashboard. Similarly a call center wallboard is also provided in order to view the current situation of calls and agents attending calls/surveys.
•  Web services & RSS feeds: You can also export data in excel format as well as web services and feeds enable you to import this data into your own website or business applications. XML, JSON and Atom Pub formats allow you to integrate the reports and real-time data as well.
For details please visit www.myezcm.com