Whether you are a small-sized or medium-sized organization that is looking for saving extra bucks and adding new functions to the business, outsourcing human resource services can turn out to be highly advantageous.Learn More
EZ Call Manager is a comprehensive, blended (Inbound and Outbound) IP based Contact-Center suite. It has a built-in Soft Switch, the Automatic Call Distribution (ACD) system and Customer Relationship Management (CRM) on Microsoft ASP . Net and on Linux framework that manages all aspects of call distribution. It also provides CTI enabled CRM tools to help clients manage Multiple Campaigns like: Order processing, Customer Services, Complaints Management, Surveys, Telesales, etc. from the comfort of a click on their screen.
CRMs store all customer data in a single database. This helps businesses avoid customer data errors. CRM integrates all the primary business activities thus making every day business processes much more efficient. This means that Customer Relation Management Systems maximize the value of a company's existing customer base. This system enables employees in every department to see and know the customer's complete history which allows them to analyze customer activity and can help generate more revenue.
Call Center Suite:
1.  Inbound & Outbound (Blended) Campaign Management options
2.  Easy User Interface, One Window Solution , Yet Fully Customizable
3.  Scheduled Callbacks / Appointments / Reminder/Surveys
4.  Smart IVR, with Skill based routing and Intelligent Call distributions
5.  Three-Way calling within the agent application
6.  Integrated call recording and retrieval system.
7.  Multi Level Escalation Process (Manager/Administration, Supervisor, Agent)
8.  Ability to use standard Telco(T1/E1) lines and VOIP (SIP/IAX) trunks
9.  Interacts with Social Media, Web-chat, email and messaging system
1.  ACD (Automatic Call Distributor)
2.  IVR (Interactive Voice Response)
3.  CTI (Computer Telephony Integration)
4.  DVR (Digital Voice Recorder)
5.  CRM (Customer Relationship Management) Solution
6.  PD (Predictive Dialer)
7.  Impromptu Reporting
8.  and much more
EZ Automation provides file Management, end to end sharing,tracking of E file, E correspondence, E Notes, E summary and much more. Documents come in multiple formats and can be difficult to manage (e.g. electronic orders, paper files, office documents, electronic documents, CAD and large format documents). Slow and manual paper-based processes for sharing, reviewing, approving documents and drawings dominate workflows. EZ Automation helps in digitizing, faster processing of such documents and results in quicker retrieval..
Our EZ Automation is an office automation system that helps in optimizing or automating existing office procedures. It utilizes hardware, software, processes to facilitate effective and efficient communication. The Solution enables end to end automation of key inter and intra departmental processes for Government enterprises (Ministries, Agencies, Divisions and Departments) improving collaboration and information management.
EZ Automation system is an information system involving the creation, collection, storage and transmission of office information. It covers all the tasks from the storage of raw data and/or files, electronic transfer of records and to end-to-end processes management.
EZ Automation: Salient features:
•  Create efficient workflow processes that manage the entire life cycle of a document.
•  Easy scanning and tracking of documents and files.
•  Approval of note sheet, summary sheet and other documents on the go as the system can be accessed using a secured connection and/or web services through internet.
•  Improve the speed at which document intensive processes are conducted.
•  Minimize document loss and information leakage.
•  Organize information and documents with easy access to stored data and its management.
•  Improve operational efficiency, effectiveness and customer service levels.
•  Remove bottle necks.
Complaints are not always bad, if organizations can resolve them on time and make them a win-win for the customers and organizations. In fact, most of the time complaints are opportunities to reach out to more customers. Increase customer satisfaction, convert customer complaints into opportunities, using our state-of-the art CRM, EZ CMS (EZ Complaints Management System).
EZ CMS is a state-of-the-art, complaint management system with the backend workflow, complete escalation of unresolved tickets, knowledge base, all in one package. Our state-of-the art system allows organizations to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data.
EZ CMS can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
For organizations opening and tracking trouble tickets have always been a challenge which in essence makes it even extremely difficult to serve the internal and external customers, EZ HDMS (Help Desk Management System) CRM brings together every customer interaction into a centralized, user-friendly system. This allows easy interface, helping customer support agents address and resolve trouble tickets efficiently.
EZ HDMS is a state-of-the-art CRM for managing trouble tickets, giving each ticket a unique id. It captures details like customer history, provides possible solutions, and recommends pre-assigned solution codes, delivery turn-around-time (TAT) to each ticket. It also provides support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
EZHDMS interacts with the Text messaging system and corporate email servers in order to send regular updates to the customers with status updates and a “Thank you” note.
EZ HDMS maintains desirable service levels and provides support to customers from anywhere, at any time, regardless of the channel via which the customers are reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ HDMS may also be integrated with client’s existing systems for easy access of data.
EZ HDMS can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/standalone system.
because the solution is entirely Web-based, EZ HDMS helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products,brands,includes multi-languages and multi-time zone capabilities.
For details please visit www.myezcm.com
Our EZ OMS is a direct extension of your brand which helps the company to appear online. It supports the web interfaces as well as the call center support where customer’s complete information with his past orders/complaints are present to facilitate the company in improving its customer service, maintain the revenue stream by increasing sales, and lowering dissatisfied customers by timely addressing their complaints.
EZ OMS, Order Management System is the CRM specifically designed for the customers processing their orders regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ OMS may also be integrated with client’s existing systems for easy access of data.
Orders can be received and placed at a centralized location; the same then is routed to its assigned distributor/service provider/Kitchen for speedy delivery. The company can manage orders, shipping and update tracking information on all sales channels seamlessly and add your order shipments to each listing and notify your marketplace. A SMS support/system can also be integrated to escalate the orders to the delivery staff.
EZ OMS is specifically geared towards brands wanting to penetrate the global marketplace, without wanting the expenditures associated with having a physical location outside of their home base. It is breaking down international barriers with our turn-key state-of-the art solution.
•  Leverage order system of record for driving increased sales,improved margins through flexible sales and execution management.
•  Efficiently route orders to vendors, distribution centers, stores and order fulfillment partners to minimize delivery time and maximize order profitability.
•  Predict potential customer service issues and delivery problems.
•  Reduce back-orders and meet customer demand by automating substitutions for similar products based on business rules.
•  Determine the optimal fulfillment plan based on configurable business rules.
For details please visit www.myezcm.com
EZ SURVEY a state-of-the-art CRM solution, which allows faster way to interact with any sample size (customers, users, clients, etc) using predefined questionnaire. The data collected can then be used for analytics, so that better and quicker business decisions can be made.
EZ SURVEY can help generate analytics that can provide customer segmentation groupings for example, dividing customers into the most and likely to repurchase a product, profitability analysis (which customers lead to the most profit over time);
personalization (the ability to market to individual customer based on the data collected about them); what-if scenarios (how likely is a customer or customer category that bought one product to buy a similar one); and predictive modeling (for example, comparing various product development plans in terms of likely future success given the customer knowledge base.
EZ SURVEY has three separate, yet fully integrated modules: CRM, Call Center and a Sample generation module. Together it allows clients to create their own questionnaires i.e. custom surveys (as per requirements) which integrate with the call center solution. Once, integrated with the call center module it has an option to dial a number without the assistance of a staff (auto dial option is available). Moreover, it supports multi-lingual environment. The system is flexible enough to allow different types of surveys like, door-to door, email, Web, SMS and phone based.
EZ SURVEY also provides a sample generation module. Different types of sampling patterns like Random Sampling, Stratified random sampling and non-random sampling strategies can be developed to extract the required “sample” so that the data collected will be normal, non-biased to conduct the statistical tests.
Why EZ SURVEY?
Whether you’re dealing with market research or employee satisfaction surveys, the objective is to be able to perform analytics. The entire process, from questionnaire creation to response management becomes more complex when dealing with multiple languages and target cultures. In order to obtain the most accurate results, we recognize the need to generate a survey that reads as if it was originally written in the target language. Ease-of-use as well as culturally appropriate content and phrasing is paramount in achieving an authentic survey, which is why we localize each survey to fit the needs of the audience.
One of the most important benefits of using EZ SURVEY is that it can lead to better and more productive customer relations in terms of sales and service.
•  Data Collection: By leveraging our extensive technology resources, EZ SURVEY can create online multilingual surveys to fit your exact requirements. The system will be tailor-made, enabling the most efficient data collection from consumers, employees, or external contacts where needed. In addition, data can be gathered in person via a face-to-face interview as well as over the phone. Interviews can be recorded for archiving and transcribed upon request.
•  Extensive Reporting of Results: All survey results can be reported with exceptional turnaround times. Presentation can be customized and reported on a quantitative or qualitative basis. At the outset of a project we will be happy to consult with you to understand your exact requirements and create bespoke presentation templates ahead of time that allow for the quickest, most transparent reporting of data. EZ SURVEY’s reporting module empowers clients to take action on responses from any global market with minimal delays, bringing you significantly closer to your clients, consumers, or employees faster than you’d imagine. It has the ability to provide analysis in the form of Graphical survey results and to generate trend analysis.
•  Dashboard: The real-time dashboard system allows you to visualize the current position of the surveys/calls as well as the overall condition. Even the number of people conducting surveys can be monitored using the dashboard. Similarly a call center wallboard is also provided in order to view the current situation of calls and agents attending calls/surveys.
•  Web services & RSS feeds: You can also export data in excel format as well as web services and feeds enable you to import this data into your own website or business applications. XML, JSON and Atom Pub formats allow you to integrate the reports and real-time data as well.
For details please visit www.myezcm.com
We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information, we design a project plan and recommend the best possible solutions.
Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team with decades of experience and can easily find and develop the best possible solutions for our clients.
For IT challenges, we either develop the software solution in-house or suggest from one of our available solutions or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.
Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call center establishment & Call center operation management, HR development and HR management, Training and development, Systems analysis, Project , Management, Software development and much more.
Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.
We adhere to the best ethical and moral practices in all aspects of our operations and services.
Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.
1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!
CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.
CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.
HR Consultancy, Services and Recruitment Solutions: We have been providing services pertaining to developing specific HR policies, Business Process Re-engineering, Gap analysis report to improve the overall performance of the organization. We have also provided multiple HR Services and Solutions to different organizations throughout Pakistan.
Ability to use standard Telco (T1/E1) lines and VOIP (SIP/IAX) trunks. Supports Customers across multiple communication channels like PSTN/ISDN, Cell phone, IVR, Chat, Web submission, Emails, Messaging systems, Fax and other social media channels.